Every effort will be taken to ensure that you receive the correct Goods and that they are of the highest possible quality. However, if you identify incorrect Goods, or the delivery is of an incorrect quantity or you are dissatisfied in any way with the quality of the Goods, you should notify us as soon as reasonably possible.
In the case of perishable Goods or Customised Goods, you should inspect them on delivery and if you have any complaints, contact us immediately by telephone. We may then, at our discretion, require you to send us a photograph of the Goods which are the subject of the complaint.
You should note that where you order any cake with toppings, customisations or decorations, the topping(s) and/or decoration(s) may become dislodged during transit. In most cases, you will easily be able to replace the topping and this will not affect the quality of the cake itself. Accordingly, in that event, you will only be entitled to a refund or other remedies if there is some other problem with the quality of the cake after the topping has been replaced.
Subject to your compliance with the above options, where you have received incorrect Goods, something was missed from your delivery of Goods or Goods that do not meet with your reasonable satisfaction, we will at our option:
- make good any shortage or exchange the incorrect Good(s) that are of unsatisfactory quality; or
- refund the appropriate sum to your payment card.
We will not require payment of any additional delivery charge in respect of the replacement of Goods or making good their shortfall in these circumstances.
And we will not accept returns of the Goods due to reasons of health & safety.